Privacy Policy

Last Updated: November 2, 2026

Mohalla Mart respects your privacy and is committed to protecting the information you provide while using our website, applications, services, ordering system and local grocery delivery platform.

1. Information We Collect

Depending on how you use Mohalla Mart, we may collect information such as:

• Name and contact information.
• Mobile number and account information.
• Delivery address and location information required for delivery.
• Order details, products purchased and order history.
• Payment-related information necessary to process an order.
• Information provided when contacting customer support.
• Technical information such as browser, device and website usage information.

2. How We Use Information

Information may be used to:

• Create and manage customer accounts.
• Process and deliver orders.
• Connect customers with participating local shops and delivery partners.
• Process payments and payment-related transactions.
• Provide customer support.
• Improve website functionality, products and services.
• Prevent fraud, misuse and unauthorized activity.
• Send important service-related notifications.

3. Orders and Delivery

When you place an order, information necessary to complete that order may be shared with the relevant shop and delivery partner. This can include your name, delivery location, contact information and order details.

4. Payments

Payments may be processed through third-party payment service providers. Mohalla Mart does not need to store your complete card or banking credentials to provide the ordering service. Payment providers may process information according to their own privacy policies and terms.

5. Location Information

If you use location-based features, Mohalla Mart may process location information that is necessary to identify a delivery location, market, shop or delivery area. You can control location permissions through your device or browser settings.

6. Cookies and Technical Information

Mohalla Mart may use cookies, sessions and similar technical mechanisms to keep users logged in, maintain carts, remember preferences, improve security and understand how the website is used.

7. Third-Party Services

Mohalla Mart may use third-party services for functions such as payment processing, authentication, notifications, hosting, analytics or other technical services. Such providers may process information according to their respective terms and privacy policies.

8. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration or disclosure. However, no internet-based service can guarantee absolute security.

9. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, comply with legal obligations and protect the security of the platform.

10. Your Choices

You may contact us regarding your personal information, account, orders or privacy-related questions. You may also manage certain permissions through your device or browser settings.

11. Children's Privacy

Mohalla Mart is not intended to knowingly collect personal information from children without appropriate authorization. If you believe that information belonging to a child has been submitted improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised update date.

13. Contact Us

For privacy or other service-related questions, contact us at:

Email: support@mohallamart.in
Phone: 9451698030